Support
How can we help?
Short answers for setting up and using SpokenKey on your Mac.
Install and update
- What do I need?
SpokenKey requires macOS 15.0 or later.
- Where do I get it?
From the Download page.
- Installing
Open the download, move SpokenKey to your Applications folder, then open it from there.
- If macOS shows a warning
Don’t bypass it. Contact support with the exact message.
- Updating
New versions are posted on the Download page. Download the new version and replace the copy in Applications. Your History stays.
Microphone and system audio
- Choosing a source
Long-Form asks what SpokenKey should hear before recording. Microphone is selected the first time. Choose Microphone + Mac audio to include sound playing on your Mac.
- Permissions
macOS may ask for audio-capture access. Recording starts only after you select Continue.
- If access was denied
Open System Settings › Privacy & Security. Turn on SpokenKey under Microphone, or under Screen & System Audio Recording for Mac audio. Then quit and reopen SpokenKey.
Fn setup
- How it works
Hold Fn, speak, then release to finalize.
- If SpokenKey shows “Fn not enabled”
SpokenKey needs Input Monitoring to hear the Fn key, and Accessibility to type into the field you’re using. Turn on SpokenKey in System Settings › Privacy & Security under both, then reopen SpokenKey.
Text insertion and copy-paste recovery
SpokenKey inserts finalized text into the focused editable field when insertion can be verified. It doesn’t work in every app or field.
- If you see “Your text is ready to copy”
SpokenKey couldn’t insert the text, but kept it. Select Copy text, switch to the app you were working in, and paste.
- After text is inserted
Choose Save to History to keep it, or Done to clear it. Push-to-Talk text isn’t saved unless you choose to save it.
Long-Form recording
- Starting
Choose Microphone or Microphone + Mac audio, then select Continue. SpokenKey remembers the last source you chose.
- While recording
The transcript stays hidden until you pause or stop.
- Pausing
Pause to review and edit confirmed text. You can copy the transcript, resume the same session, or stop and finalize.
- Finishing
The finalized transcript is saved to History on your Mac. Copying doesn’t stop or save a recording.
History and retention
- What’s saved
Long-Form transcripts, and Push-to-Talk text you choose to save.
- How long
Saved transcripts are kept for 30 days by default. Choose 7 days or No Expiry in Settings.
- Raw audio
Raw-audio history is off by default. If you turn it on, recordings stay on your Mac for 30 days.
Purchase and license
- What you buy
A one-time, perpetual license for one device.
- Getting your license
Your license key arrives by email right after checkout. Paste it into SpokenKey to activate it.
- Refunds
14-day refund, no questions asked. Refund policy
- Moving to a new Mac
Deactivate SpokenKey on your old Mac, then activate it on the new one with the same key. Can’t get to the old Mac? Email support@spokenkey.app with your order number.
Contact support
Tell us your macOS version and what you saw on screen.
Email support@spokenkey.app.
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